Privacy policy
PRIVACY POLICY — ZELVIX
Last updated: September 27, 2026
At Zelvix ("we," "our," or "us"), accessible from https://zelvix.shop, your privacy and the security of your personal information are of the utmost importance. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you visit our website, purchase our personalized keepsake jewelry, or communicate with us.
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1. INFORMATION WE COLLECT
When you visit our site or make a purchase, we collect certain information to provide and fulfill our services:
Order & Customer Information: Name, billing address, shipping address, payment confirmation, phone number, and email address.
Personalization & Customization Data: Inscription text, names, dates, custom phrases, fingerprint artwork, photo uploads, or sentimental messages you provide for bespoke made-to-order jewelry.
Note on Custom Keepsake Data: Any personalized engravings, uploaded fingerprints, or custom imagery you submit are used strictly for artisan crafting and manufacturing of your order and will never be shared, published, or sold.
Device & Technical Information: IP address, browser type, device details, time zone, and cookies collected automatically via our Shopify infrastructure to ensure optimal store functionality.
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2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Handcraft, engrave, package, and dispatch your personalized jewelry orders.
- Provide tracked shipping notifications, order updates, and customer support.
- Screen orders for potential risk or fraud.
- Comply with applicable legal and financial reporting obligations.
- Send you promotional updates and exclusive VIP club offers (only if you have opted in).
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3. SHARING YOUR INFORMATION
We share your personal information only with trusted service partners strictly necessary to run our boutique and fulfill your orders:
Shopify: Powers our online storefront. Read Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.
Payment Processors: Secure payment gateways (e.g., Shopify Payments, PayPal, Stripe) to process your payment credentials securely. We do not store raw credit card numbers.
Shipping Carriers: Insured courier partners (e.g., USPS, FedEx, DHL, etc.) to deliver your parcel with door-to-door tracking.
We will never sell, lease, or rent your personal information to third parties.
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4. DATA RETENTION
When you place an order with Zelvix, we retain your order information for our records to manage warranties, replacements under our Lifetime Tarnish Guarantee, and tax/accounting compliance, unless and until you ask us to delete this information.
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5. YOUR RIGHTS (GDPR & CCPA)
Depending on your jurisdiction, you have the right to:
- Request access to the personal data we hold about you.
- Request the correction or deletion of your personal data.
- Opt out of marketing communications at any time via the "unsubscribe" link in our emails.
To exercise any of these rights, please contact our support team at hello@zelvix.shop.
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6. SECURITY
We implement industry-standard SSL encryption and security measures through Shopify to safeguard your information during transmission and storage.
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7. CONTACT US
If you have any questions about this Privacy Policy, our data practices, or your order details, please reach out to us:
Store Name: Zelvix
Website: https://zelvix.shop
Customer Support Email: hello@zelvix.shop